Shipping policy

Thank you for shopping with Glow My Desk. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding holidays.
  • Once your order has shipped, you will receive a confirmation email with tracking information.

During periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you by email.

Shipping Locations

We currently ship to customers within the United States.

Estimated Delivery Time

Standard delivery within the United States is estimated to take 7–12 business days after the order has shipped.

Delivery times may vary because of:

  • Weather conditions
  • Carrier delays
  • Holiday order volume
  • Warehouse or fulfillment delays
  • Address verification issues

Delivery estimates are provided as a guideline and are not guaranteed.

Shipping Cost

We offer FREE Standard Shipping on eligible orders within the United States.

Order Tracking

Once your order ships, you will receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to become active after your shipment confirmation is sent.

Multiple Shipments

If your order contains multiple products, the items may be shipped separately depending on warehouse availability. You will not be charged additional shipping fees for split shipments.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at support@glowmydesk.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Customers may be responsible for additional shipping costs when an incorrect or incomplete address is provided.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please review the tracking information and contact the shipping carrier.

You may also contact us, and we will assist you in investigating the shipment. If the carrier confirms that the package was lost in transit, we may provide a replacement or refund depending on the circumstances.

Damaged Packages

If your product arrives damaged, contact us within 7 days of delivery.

Please include:

  1. Your order number
  2. Clear photographs of the damaged product
  3. Photographs of the shipping box and packaging
  4. A brief description of the issue

After reviewing the request, we may provide a replacement, refund, or another appropriate resolution.

Contact Us

For questions regarding your order or shipment, contact us at:

Email: support@glowmydesk.com

We aim to respond to customer inquiries within one business day.